Concur requires receipts for many transactions and will notify you within the application when one is needed for a specific expense. For a full overview of UCAR's receipt requirements, refer to the Travel Procedures page on Sundog. 

Receipts can be uploaded to Concur in several ways:

Supported file types for all receipt uploads: .png, .jpg, .jpeg, .pdf, .tif, .tiff

Note on PDF files: Password-protected, portfolio, AcroForm, and XFA (XML-based) PDFs cannot be successfully uploaded. If you encounter an upload error with a PDF, try saving it in a different format, or printing it to a new PDF. 


Uploading Receipts in a Web Browser

Concur offers four methods for uploading receipts using a web browser. They are described below, beginning with the most recommended method. 

Note: If you want to upload a supporting document that should not be converted to an expense entry, use Method 3 (Attach a Receipt to an Existing Expense Entry).

Method 1: Upload/Scan Receipt Using ExpenseIt (Recommended)

Use this method when you want Concur to automatically extract expense details from your receipt image and create the expense entry for you. This is the fastest option for out-of-pocket expenses. 

  1. Open or create your expense report. 
  2. Click Add Expense > Scan Receipt. 
  3. Drag and drop your receipt image(s) onto the screen, or click Upload to select files from your computer. 
  4. ExpenseIt will process each image and create a draft expense entry within the report. 
  5. Review each entry for accuracy - correct any fields (such as expense type, amount, or vendor) as needed. 
  6. Click Save Expense. 

Method 2: Manually Create an Expense Entry and Attach a Receipt

Use this method when you prefer to enter the expense details yourself — for example, when the receipt image quality is poor or when attaching a supporting document to a manually entered expense. 

  1. Open or create your expense report. 
  2. Click Add Expense > Manually Create Expense. 
  3. Fill in the required fields (Expense Type, Transaction Date, Amount, Vendor, etc.). 
  4. In the Receipt panel on the right side of the page, do one of the following: 
    • Drag and drop your receipt file onto the panel, or 
    • Click Upload New Receipt and select the file from your computer, or 
    • Click Choose From Available Receipts to use an image already in your Available Receipts library. 
  5. Click Save Expense. 

Note: Receipts uploaded directly to an expense entry (via drag-and-drop or Upload New Receipt) are not processed by ExpenseIt — they are attached as-is without data extraction. 

Method 3: Attach a Receipt to an Existing Expense Entry

Use this method when an expense entry already exists — for example, a P-Card transaction that imported automatically — and you need to add a receipt image to it. 

  1. Open the expense report and click on the expense entry. 
  2. In the Receipt panel, click Attach Receipt Image. 
  3. In the Attach Receipt window, either select an image from your Available Receipts library, or click Upload Receipt Image to upload a file from your computer. 
  4. Select the image and click Attach.

Note: Receipts attached this way are not processed by ExpenseIt.

Method 4: Upload a Receipt to Available Expenses

Use this method when you want to upload receipts before you are ready to build an expense report or to let Concur's Smart Matching automatically merge a receipt with a pending corporate card transaction. 

  1. Click Expense > Manage Expenses in the menu. 
  2. In the Available Expenses section, either: 
    • Drag and drop your receipt file directly onto the section, or 
    • Click Upload Receipt (upper right of the Available Expenses table) and select the file from your computer. 
  3. ExpenseIt processes the image and creates a draft expense entry in your Available Expenses list. 
  4. Review the entry for accuracy. When ready, select it and move it to an expense report. 

Viewing Your Available Receipts

Available Receipts are different from Available Expenses. Available Receipts are simply receipt images without expense details. To view files that have been uploaded to your Available Receipts library but not yet attached to an expense, navigate to an open expense report and click Manage Receipts > View Available Receipts. 


 Emailing Receipts

Before you can email receipts, you must verify your email address in your Concur profile. See the Verifying Your Email Address(es) section of the Updating Your Concur Profile guide for instructions.

Emailing is well-suited for receipts you receive electronically, such as airline confirmations, hotel folios, and rideshare receipts. You can email receipts for your own expenses or on behalf of someone else. 

When Preparing Your Own Expense Report

Send or forward an email to Receipts@concur.com from your verified email address, with the receipt embedded or the receipt image or PDF attached. Leave the subject line blank or as-is. The receipt will appear in your Available Expenses or Available Receipts library within a few minutes. Smart Matching may then occur on expenses within Available Expenses. 

By default, UCAR's Concur configuration has ExpenseIt enabled for emailed receipts, meaning the receipt will be automatically analyzed and a draft expense entry created in your Available Expenses. If ExpenseIt cannot interpret the image as a valid receipt, it will fall back to storing the image in your Available Receipts library without creating an expense entry. You can adjust this behavior in Settings > Expense Preferences under "Use ExpenseIt to create expenses from receipts emailed to Receipts@concur.com." If this option is turned off, the receipt image will be stored in your Available Receipts library for manual attachment only and will not be automatically matched to existing expenses. 

When Preparing an Expense Report for Someone Else

Send an email to Receipts@concur.com and put the traveler's verified email address in the subject line. See the Emailing Receipts on Someone's Behalf guide for full details.


 Uploading Receipts with the SAP Concur Mobile App

The SAP Concur mobile app (available for iOS and Android) lets you capture receipts on the go using your phone's camera. ExpenseIt will automatically analyze each receipt image and create a draft expense entry — extracting the amount, date, vendor, and expense type. Review each entry for accuracy before saving. 

Tip: The app works offline. Receipts captured without a signal are queued and uploaded automatically when connectivity is restored. 

Capturing a Receipt with the Mobile App

  1. Sign in to the SAP Concur app. 
  2. Tap the ExpenseIt icon (camera icon) on the home screen or bottom menu. 
  3. Point your camera at the receipt and capture the image. If you have multiple receipts, tap Next Receipt to continue capturing before finishing. 
  4. Tap Done when finished. ExpenseIt will analyze the images and create draft expense entries. 
  5. Review each generated expense for accuracy and correct any fields as needed. 
  6. Tap Move to Report to add the expense to an existing report, or create a new report. 

Attaching a Receipt to an Existing Expense Entry (Mobile)

Use this method if an expense entry already exists on a report and you need to attach a receipt image from your phone: 

  1. Open the expense report in the app and select the expense entry. 
  2. Tap the Add Receipt icon. 
  3. Choose from the options presented: take a new photo, select from your photo library, choose from your Receipt Store, or upload a file. 
  4. Capture or select the image. It will be attached to the expense entry. 
  5. To add a second image to the same entry, tap the three-dot menu on the attached receipt, select View Receipt, tap the three-dot menu again, and choose Append Receipt. 


Uploading Receipts via Text Messaging

SAP Concur's text messaging feature lets you upload receipt photos by texting them directly to Concur — no app or web login required. To learn how to enroll or unenroll from Concur's text messaging feature, see Enrolling in SAP Concur Text Messaging.

SAP Concur text messaging numbers:

  • U.S.: 1-856-626-6287 (1-856-6CONCUR)
  • Canada: 1-807-808-8727 (1-807-808-8SAP)

Sending a Receipt by Text

Text a photo of your receipt to the appropriate number above. ExpenseIt will automatically analyze the image and create a draft expense entry in your Available Expenses. If the image cannot be processed, it will be stored in your Available Receipts for manual attachment. 

Note: Standard messaging and data rates may apply depending on your mobile carrier and plan. 


Appending and Detaching Receipts

Appending an Additional Image to an Expense Entry

Appending adds a second image to a receipt already attached to an expense — useful when a receipt spans multiple pages, or when you need to include a supporting document alongside the original receipt. Once appended, images cannot be separated, but the combined receipt may be detached using the steps above. 

  1. Open the expense entry. The existing receipt image should be visible in the Receipt panel. 
  2. Click Append below the image. 
  3. Select or upload the additional image. 
  4. Click Append. 

Detaching a Receipt from an Expense Entry

Detaching removes a receipt image from an expense entry and returns it to your Available Receipts library, where it can be attached to a different entry. 

To detach from an open expense: 

  1. With the expense open, the receipt image should be visible in the Receipt panel. If not, click Show Receipt (upper right of the page). 
  2. Click Detach below the image. 
  3. When prompted, click Yes to return the image to your Available Receipts library. 

To detach from a closed expense (from within the report view): 

  1. Click the receipt image in the Receipt column of the expense entry. 
  2. Click Detach at the bottom of the image. 
  3. Click Yes to return it to Available Receipts. 


Missing Receipt Declarations

If a required receipt has been lost or misplaced, you can submit a Missing Receipt Declaration — an electronic affidavit — in place of the actual image. This allows you to submit your expense report on time while complying with UCAR's receipt policies. 

  1. With the expense report open, click Manage Receipts > Missing Receipt Declaration. 
  2. In the Create Receipt Declaration window, select each expense entry that requires the declaration. 
  3. Review the terms and click Accept & Create. An affidavit image is created and attached to the selected entries. A declaration icon will appear in the Receipt column for each affected entry. 

Missing receipt declarations are highlighted for further review by approvers and travel processors. Always strive to obtain and save valid receipts for your expenses. 

If you later locate the receipt before submitting the report, you can delete the declaration and attach the actual image: 

  1. Click the declaration image in the Receipt column. 
  2. Click Delete. 

Note: The Missing Receipt Declaration can only be submitted by the expense owner — not by a delegate or proxy. 


Next Step

You have now added images of your receipts and other required documentation to your expense report. Continue to Allocating Expenses. 


































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