Enterprise IT provides a specialized instance of Jira Service Management for helpdesk services across the organization.  Most UCAR staff support issues should be directed to https://help.ucar.edu for assistance, while CISL Research Computing questions should be directed to https://rchelp.ucar.edu .

All UCAR staff have access to submit tickets via these system.  External users needing assistance with UCAR services who do not have a UCAR SSO login can register a servicedesk specific account via https://ithelp.ucar.edu/servicedesk/customer/user/signup 



Jira Cloud

UCAR does not support or provision access to Jira Cloud instances.   UCAR users are not currently authorized to deploy their own instances of Jira Cloud tied to their ucar.edu account.

The ability to login to Jira Cloud instances managed by other organizations requires an Atlassian ID, which is provisioned by Enterprise IT.  To request an Atlassian ID account, please submit a ticket via the NCAR/UCAR Service Desk.  This request will require supervisory approval.



Jira Service Management FAQs

Agent access on one of the service desks on ithelp.ucar.edu needs to be requested by a supervisor who has oversight over the related project or service desk team.  This request may be submitted via https://help.ucar.edu .

Agents on the NCAR/UCAR Service Desk must review the documentation provided at https://wiki.ucar.edu/display/ESDAK and be trained by an existing agent on their team.  

If your team would like to have your services represented and supported via the NCAR/UCAR Service Desk, please submit a ticket to https://help.ucar.edu to begin the conversation.

Implementation of a new servicedesk is a complex process and will only be considered where it is identified as an organizational need.  Where possible, teams are encouraged to participate in the NCAR/UCAR Service Desk instead.

If you feel you have a need for a specialized servicedesk that can not be currently met by existing offerings, please submit a ticket via https://help.ucar.edu to begin the conversation.


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